BiS: BusinessInSavannah.com - Business news for the creative coast.

LYDIA RAMSEY

Ramsey: Don’t be the office kitchen menace

An office kitchen can be one of the biggest workplace problems when people don’t observe basic etiquette guidelines. If you are among the lucky ones who happen to work for a company that offers kitchen facilities for its employees, you know what the challenges are. You go to put your sandwich in the refrigerator and someone else has already taken up the last bit of space with their five-course lunch. Perhaps you were desperate for your morning coffee, but when you tried to pour a cup, the pot was empty. You may have a pretty good idea who the thoughtless person was so now that co-worker is on your eternal blacklist.

Ramsey: Service is about taking HEAT

Have you ever noticed that no matter how hard you try to please and provide good customer service, there are people who seem determined to be difficult? These people get downright cranky or out-and-out angry. Trying to soothe an irate customer is challenging, especially when so many people feel entitled to act as rude as they possibly can.

Ramsey: Details carry weight in office relationships

We rely heavily on text, email, voice mail and other technology to communicate with clients, coworkers, colleagues and vendors. From time to time, there remains the need and opportunity for personal contact in the workplace. Professional conduct and proper etiquette are still important in today’s world and in our interactions with others. The way offices are configured with cubicles and open work spaces, it’s impossible to completely hide from other human beings.

Ramsey: 10 dressing faux pas that undermine professional impression

It’s the morning rush hour. I’m not talking about the traffic you’re going to encounter after you head out the door. I am referring to the chaos that occurs before you even cross the threshold. Whatever your morning routine is, somehow there are things that manage to go awry.

Ramsey: Hot weather shouldn’t stop professional look

It’s summertime, and while the living is supposed to be easy, deciding what to wear to work is not. Our more casual world makes it difficult to know, on any given day, how to dress for the office; but summer poses even more challenges. Just because the temperature is soaring, you can’t throw the dress codes, if you have any, out the window and wear whatever feels good.

Ramsey: Your own reaction to poor service matters

How often have you encountered a surly salesclerk or a sour server? Unfortunately, for most of us, more frequently than we’d like. Some people seem to show up for work in a bad mood. Like your mother used to say, “They act like they got up on the wrong side of the bed.”

Ramsey: Flip-flops crowd search for proper office attire

It’s summer time and they’re back! Flip-flops.

Ramsey: Use your handshake to send right message

Recently there has been more than the usual attention paid to the handshake. You know, that age-old tradition of meeting and greeting by extending one’s hand to another. After centuries it appears that not everyone has perfected the practice. It doesn’t seem that it would be hard to get it right; but if your experience is like mine, you never know what you are going to get when you offer your hand.

RAMSEY: Networking requires more than your contact list

All business people are networkers whether they realize it or not. If they’re not, they need to be or they will soon be out of business. Some people are more effective networkers than others. They work at it with purpose while others wander aimlessly through the process.When and where can you find opportunities to network? The answer is simple: anytime, anywhere.

Ramsey: Email mistakes can cost you credibility, more

Email errors can cost you your career, your credibility and your reputation. Think about it.

Ramsey: 10 rules of flying etiquette for all travelers

The recent unfortunate scuffle on United Airlines involving a passenger who was “reaccommodated”–whatever that is – has brought the focus squarely back to the issue of air travel.

Ramsey: 10 tips to make good impression

Can you close a sale in seven seconds? You can if you make the right first impression. Seven seconds is the average length of time you have to make a positive impression. If you blow it on your first encounter, you may not get a second chance.

Ramsey: Where you sit can affect your career

Attending meetings is a lot like going to class. Where you sit in class can affect your grade. Where you sit in a meeting can affect your career.

Ramsey: How medical manners affect patient satisfaction

Declining reimbursements, increased overhead, implementation of the Affordable Care Act and the rush to litigation are but a few of the reasons to “sweat the small stuff” in the medical arena. If you don’t think you need to pay attention to the details when it comes to making your patients happy as well as healthy, think again.

Ramsey: 12 tips for being healthy, polite during cold season

‘Tis the season to be jolly, but ‘tis also the season for colds and flu. That makes it the season to practice cold and flu etiquette for your sake and that of others.

Photo from Savanah magazine - Lydia Ramsey

RAMSEY: Holiday planning tips for the business owner

So how can you get ahead and plan properly for the holiday season? Start now. It’s not too early. Signs of the holiday season are already beginning to appear in shops and stores all around town.

RAMSEY: Manners over email — when will we ever learn?

“Never put in an email anything that you could not bear to hear or see on the national news the next day.” It seems that this error is not one that is limited to the rank and file office worker. It is an issue for people in high places. If you’ve been paying attention to the national news lately, you know what I am talking about.

RAMSEY: Are you a polite cell phone user or abuser?

July is National Cell Phone Month. Realizing this prompted me to look deeper into a subject that I frequently write about and inevitably talk about in my presentations. With a bit of research, I uncovered some interesting statistics.

RAMSEY: What to do when a client or colleague suffers a loss

When a colleague, co-worker or business associate loses a family member, do you find yourself stuck on the etiquette of sympathy?